I've taking the time to re-read. Maybe you guys are right. Maybe I am looking at this the wrong way.
However, you must understand that I've been working for a business for 5 years and thus might see things differently because of what they teach me, which is that customers are THE #1 focus of a business. How they work is how your business works.
However, it's what I was taught. Maybe, just maybe, that is wrong.
Yeah, this topic was pointless. Please close!
EDIT: Topic closed. ~Mumbling