I guess it depends on who you get and where you live.
While I was looking to get LBT 10 and 11 at Wal-Mart, I went up to the clerk at electronics (she looked to be a pretty young woman) and told her plainly what I was looking for. I even gave her the names of the two movies. She said that they probably didn't carry the movies, and that having the movies shipped from walmart.com would cost me the price there, not the lower, normal price at the store. She was real kind. She never said anything unkind or harsh, nor did she make any fun of me. She was real understanding.