Hmm... a computer generated answer? Okay, that's just disappointing. When a company relies on a computer to answer their mail, that just shows extreme lazyness, along with the company not caring about what their fans have to say.
However, there is a trick around it that I know of. I don't wish to share my secrets, but if it doesn't work, then it'll show how lazy the head of Universal is at giving out answers.
Give me the e-mail address you sent it to, Malte, and I'll guarantee either a straight answer or a lazy response.