Ugh! My job is pushing me to my breaking point. One thing they don't seem to be getting is that if you want to stay in business, you have to satisfy not just the customer, but also the employee!
What's wrong? Here's the deal.
I can tell that they are making STUPID moves when it comes to getting the items out for customers. Bottom line, we need to sell our merchandise, period. If you can get the items out quickly, you can sell them easily. When you can't, it creates a problem.
I've already discussed the problem with the back room, but in case you've forgotten...
We have to basically use a hand-held machine and register items out of the back room. I don't understand why we have to do this. We should just be able to take an item box right off the back room shelf that needs to be stocked, carry it out to the floor, open the box, fill the space and throw away the box.
That's what we used to do and it worked just fine. So why do we have to register it out now. There's absolutely NO reason for abandoning this old way and doing something worse instead.
The thing that seriously makes it worse is the fact that not everyone got a hand-held machine. We were definitely not ready to make such a move. If you aren't fully capable to make such a change, you shouldn't make it. Bottom line!
Anyways, a new problem that has emerged is with returned items. There's always a reason the customer wants to return an item and get a refund or make an exchange. For those that are still in perfect, sell-able condition, we take them from the return counter and put them back on the shelf.
Thing is, we used to be able to get them out of the bins behind the return counter. Now, we have to wait until a manager checks them in. Why?
I mean, seriously. You think an employee is dumb enough to not be able to tell if something is still in sell-able condition? Is there an issue going on that I'm not aware of? What's the problem?
Regardless of the reason though, there's no excuse for this. It's not worth it to keep a customer waiting for a sell-able item to be stocked as soon as possible.
There were certain people that have left due to Wal*Mart just not keeping them financially stable anymore. They really couldn't keep their home just because they couldn't pay the bills, and I cared about them.
I'm sorry, but I can't be a part of this anymore. I'm finding myself another job, and when I do, I'm out. Screw this place! It's just not worth it anymore.
It can go out of business now for all I care. I've had enough.
